For an individual to strategically develop leadership qualities and systemic leadership capacity, they must first understand their core leadership values, and authentic transformational capabilities.

A process that changes and transforms people, organizations, and culture.  It is concerned with emotions, values, ethics, standards, and long-term goals and includes assessing followers’ motives, satisfying their needs, and treating them as full human beings.

TQM consists of continuous improvement activities involving everyone, in a totally integrated effort towards improving performance at every level.  TQM integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach focused on continued process improvement.